Welcome to Scarpa Sport Store

These Terms and Conditions govern your use of gearforclimbers.com (the “Website”) and all purchases made through our online store. By accessing our Website and making purchases, you agree to comply with these terms. Please read them carefully.

1. Our Customers

Scarpa Sport Store caters to climbing enthusiasts and outdoor adventurers who demand high-performance gear for:

  • Aid climbing and technical ascents
  • Bouldering and indoor climbing
  • Alpine expeditions and camping
  • Climbing training and conditioning

Our products are designed for serious climbers who value durability, safety, and technical innovation in their equipment.

2. Website Use and Intellectual Property

2.1 Content Ownership

All content on this Website, including product descriptions, images, and technical specifications, is the property of Scarpa Sport Store and protected by intellectual property laws.

2.2 Permitted Use

You may:

  • Browse and purchase products for personal use
  • Share product links via social media
  • Use product information for personal research

2.3 Prohibited Activities

You may not:

  • Copy or reproduce any content without permission
  • Use our product information for commercial purposes
  • Attempt to reverse-engineer our proprietary climbing technologies
  • Use automated systems to scrape data from our site

3. Product Information

3.1 Product Range

We specialize in technical climbing equipment including:

  • Climbing footwear and protective gear
  • Belay devices and rope control systems
  • Ascenders, descenders, and safety equipment
  • Training aids and climbing holds
  • Specialized outdoor apparel and camping gear

3.2 Product Descriptions

We make every effort to:

  • Accurately describe product specifications and capabilities
  • Provide detailed sizing information for climbing footwear
  • Highlight technical features relevant to climbing performance

Minor variations in color or texture may occur due to the nature of outdoor equipment manufacturing.

3.3 Safety Information

Important: Climbing equipment must be used properly to ensure safety. We provide basic usage guidelines but recommend professional instruction for all technical gear. Always inspect equipment before use.

4. Ordering and Payment

4.1 Order Process

When you place an order:

  1. You receive an order confirmation email
  2. We verify product availability (1-2 business days)
  3. You receive shipping confirmation with tracking

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

  • Currency fluctuations
  • Manufacturer price changes
  • Clearance or promotional adjustments

4.3 Payment Methods

We accept:

  • Visa, MasterCard, JCB credit/debit cards
  • PayPal

Payment is processed immediately when ordering. For security, we never store complete payment details.

4.4 Order Cancellation

You may cancel orders:

  • Before shipment: Full refund
  • After shipment: Standard return process applies

5. Shipping and Delivery

5.1 Shipping Options

Service Cost Carrier Delivery Time Features
Standard Shipping £12.95 DHL/FedEx 10-15 business days Tracking & insurance
Free Shipping Free (orders >£50) EMS 15-25 business days Basic tracking

5.2 Delivery Areas

We ship worldwide except to:

  • Certain Asian countries (contact us for details)
  • Remote locations with limited carrier access

5.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe:

  1. Check your tracking information
  2. Contact the carrier directly
  3. If unresolved, email [email protected]

6. Returns and Exchanges

6.1 Return Policy

You may return most items within 15 days of delivery if:

  • Item is unused and in original condition
  • Original packaging and tags are intact
  • Proof of purchase is provided

6.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • Climbing footwear worn outdoors
  • Belay devices removed from packaging
  • Ascenders/descenders with any signs of use
  • Used chalkbags and brushes

6.3 Return Process

  1. Email [email protected] for authorization
  2. Wait for return instructions (within 24 hours)
  3. Ship items to our UK warehouse
  4. Allow 3-5 business days for processing after receipt

6.4 Refunds

Refunds are issued to the original payment method:

  • Credit cards: 5-10 business days
  • PayPal: Typically within 24 hours

Original shipping costs are non-refundable unless the return is due to our error.

7. Liability and Safety

7.1 Equipment Use

Climbing equipment purchased from Scarpa Sport Store must be:

  • Used according to manufacturer guidelines
  • Inspected before each use
  • Replaced when showing signs of wear

We are not liable for injuries resulting from improper use, modification, or failure to inspect equipment.

7.2 Product Liability

Our liability is limited to:

  • The purchase price of defective items
  • Replacement of confirmed manufacturing defects

We are not responsible for:

  • Normal wear and tear
  • Damage from improper use or storage
  • Modifications to original equipment

8. Privacy and Data Protection

We collect only necessary information to process your order and improve service. Your data is:

  • Stored securely using industry-standard encryption
  • Never sold to third parties
  • Used only for order processing and service improvements

See our separate Privacy Policy for details.

9. Changes to These Terms

We may update these Terms periodically. The current version will always be available on our Website with the effective date. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms or our products:

Scarpa Sport Store
98 The Vineyards
Chelmsford, GB CM1I 4TC
Email: [email protected]
Phone: +44 (0)XXXX XXXXXX