Privacy Policy

At Scarpa Sport Store, we protect your personal data with the same care we put into selecting our premium climbing gear. Just as you trust our equipment for your adventures, you can trust us to handle your information responsibly and transparently.

1. Who We Are

Scarpa Sport Store (operated by Gear for Climbers Ltd) is a specialist retailer of climbing and outdoor equipment. Our website www.gearforclimbers.com serves adventurers worldwide (excluding certain Asian and remote regions).

2. Data We Collect

Like checking your gear before a climb, we’re careful about what data we collect:

• Order Information: Name, address, email, phone number, payment details (processed securely by our payment partners)
• Account Details: If you create an account, we store your login credentials and preferences
• Technical Data: IP address, browser type, device information for security and analytics
• Communication Records: Emails, live chat transcripts when you contact our team

3. How We Use Your Data

We use your information with the precision of placing climbing protection:

• Process and fulfill your orders for climbing gear and accessories
• Provide customer support when you need route-finding through our services
• Improve our website and product offerings based on usage patterns
• Send service communications (order confirmations, shipping updates)
• With consent, send marketing about new gear and promotions
• Prevent fraud and ensure website security

4. Data Sharing & Disclosure

We only share your data when absolutely necessary, like trusting a belay partner:

• Payment Processors: To complete transactions (we never store full card details)
• Shipping Providers: To deliver your gear worldwide
• Legal Requirements: When required by law or to protect our rights
• Service Providers: Carefully vetted partners who help operate our website

We never sell your personal data to third parties.

5. Data Storage & Security

We protect your data with the same reliability as our climbing equipment:

• Data is stored securely in the UK and EU
• Military-grade encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security audits of our systems
• Data retention only as long as necessary

6. Your Rights

You have control over your data, just as you control your climb:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure where applicable
• Restriction: Limit how we use your data
• Objection: Opt-out of marketing communications
• Portability: Request transfer of your data

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking

Our website uses cookies – small files that help us provide the best climbing shopping experience:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart)
• Performance Cookies: Help us improve the website
• Marketing Cookies: Used with consent for personalized ads

You can manage cookie preferences in your browser settings. Disabling cookies may affect site functionality.

8. International Transfers

As we ship gear globally, some data may be transferred outside the UK/EEA. We ensure all transfers comply with data protection laws using Standard Contractual Clauses or other approved mechanisms.

9. Policy Updates

We may update this policy as we refine our services. Significant changes will be communicated to users. The current version is always available on our website.